Deposit Policy

How does the deposit work?

On KiraCars, we enforce total transparency regarding deposit management. Each agency defines its own amount and operating mode.

The deposit is a security deposit requested by the agency to cover any damages or additional fees occurring during the rental. Its amount is set by each agency and clearly displayed on the vehicle page.

Deposit management modes

The deposit can be managed in two ways. Depending on the agency, this choice is offered to you directly when booking, or already set in advance by the agency:

• Blocked online by the platform: The deposit is pre-authorized on your credit card during online booking. It is automatically released by KiraCars after vehicle return if no damage is declared. The agency does not handle it.
• To be paid in cash at the agency: The deposit is handed directly to the agency on the day of key collection (only in Tunisian dinars - TND). It is returned to you in person upon vehicle return. KiraCars does not collect or block this amount.

Deposit return

The deposit is fully refunded if the vehicle is returned in its initial state, without damage, without excess mileage, and at the agreed time. Any noted damage may result in a partial or total withholding of the deposit, according to the agency's conditions.

Deductible

Some vehicles have a deductible in case of a claim. This amount is deducted from the deposit in case of an accident, even if you have subscribed to insurance. The deductible amount is indicated on the vehicle page.

Disputes

In case of disagreement regarding deposit withholding, KiraCars can be contacted at contact@kiracars.com. We will act as a mediator between you and the agency.